Last updated: August 22, 2026
This page is a reference translation. The Japanese version is the authoritative version.
This Policy sets out the terms regarding refunds for paid digital products and content offered by RIBMA.
For paid RIBMA products, the payment provider and the point of contact for refunds differ depending on where you made the purchase.
If you purchased through an app store (Google Play Store or the App Store), payment and refunds are handled in accordance with that store's terms and refund procedures. Please submit refund requests to that store. In that case, the provisions of this Policy that relate to Paddle do not apply.
The following sets out the terms for purchases made on our website (https://ribma.jp).
Payments for RIBMA paid products are processed through Paddle.
Paddle acts as the Merchant of Record for transactions with purchasers. Refunds are handled in accordance with the Paddle Refund Policy, Paddle Buyer Terms, applicable laws, and this Policy.
Except where a refund, withdrawal, or other remedy is required by applicable law, transactions are non-refundable and non-exchangeable.
However, if a refund request is submitted within 14 days of the purchase date, Paddle may approve a refund at its discretion.
Submitting a request within 14 days does not guarantee that a refund will be granted.
Where the laws of the purchaser’s country or region of residence provide a right of withdrawal, refund, or other rights, such matters will be handled in accordance with those laws and the Paddle Refund Policy.
If you are persistently unable to access purchased RIBMA content, or if there is a material technical defect that prevents you from using the features or content as described, please first contact us at hello@ribma.jp.
We will make reasonable efforts to investigate and resolve the issue.
If the issue cannot be resolved, a refund may be issued in accordance with the Paddle Refund Policy and applicable consumer protection laws.
To request a refund, please follow the instructions in the purchase confirmation email from Paddle, use the support link provided in your purchase receipt, or contact Paddle Buyer Support.
If RIBMA needs to confirm any product-related or technical issue, please contact hello@ribma.jp.
Refunds are processed through Paddle.
If a refund is approved, it will, where possible, be issued using the same payment method used for the original purchase and processed in accordance with Paddle’s procedures.
If a refund is approved, the right to use the paid content arising from the refunded purchase will end.
Nothing in this Policy limits any mandatory rights available to purchasers under applicable consumer protection laws, including rights relating to products that are not as described, contain material defects, or are not fit for purpose.
DPOCKETS Co., Ltd.
Email: hello@ribma.jp
https://ribma.jp